Terms of Service
Clear, accessible terms for our neurodivergent accessibility consulting services
Effective Date: December 2024
Last Updated: December 2024
Our Agreement
These Terms of Service govern your use of Glooper's website and services. By using our services or website, you agree to these terms. We've written them in plain English to make them as clear and accessible as possible.
About Glooper
Business Details:
- Company: Glooper
- Address: The Dairy, Seale Lane, Puttenham, Guildford, Surrey GU10 1HL
- Contact: info@glooper.ai
- Website: glooper.ai
What We Do:
We provide digital accessibility consulting, website analysis, and tool development services specifically focused on neurodivergent-friendly design.
Our Services
Website Accessibility Audits (£495)
- • Comprehensive analysis of your website's neurodivergent accessibility
- • Detailed report with specific recommendations
- • Business impact analysis and implementation guidance
Design Consultation
- • Hourly consultation at £200 (project-based), £150 (20+ hour commitment), or £125 (monthly package)
- • Free initial consultation (1 hour)
- • Expert guidance on neurodivergent-friendly design
Tool Development
- • Custom digital tool development with proof-of-concept pricing at £1,950, £3,950, or £5,950
- • Questionnaire-driven design process
- • Working prototypes with development proposals
Payment Terms
Accessibility Audits:
- • Payment required upfront before analysis begins
- • £995 discount on subsequent projects over £4,950
Consultation Services:
- • Project-based: Payment due within 7 days of invoice
- • Committed hours: 50% upfront, remainder within 30 days
- • Monthly packages: Payment due monthly in advance
Tool Development:
- • 50% deposit required to begin work
- • Remainder due upon delivery of proof of concept
Payment Methods:
- • Bank transfer (preferred)
- • Credit/debit card via secure payment processor
- • PayPal for international clients
Late Payment:
- • 1.5% monthly charge on overdue amounts
- • Services may be suspended for accounts more than 30 days overdue
Responsibilities
Your Responsibilities
Information Accuracy:
- • Provide accurate information about your project requirements
- • Respond to our questions and requests for clarification in a timely manner
- • Review deliverables promptly and provide feedback
Access and Cooperation:
- • Provide necessary access to websites, systems, or information required for our services
- • Ensure you have authority to engage our services for your organization
- • Maintain confidentiality of any login credentials we provide
Our Responsibilities
Service Quality:
- • Deliver services with professional competence and care
- • Meet agreed-upon timelines unless circumstances beyond our control intervene
- • Provide clear, actionable recommendations based on current best practices
Communication:
- • Respond to your emails within 48 hours during business days
- • Provide clear project updates and milestone communications
- • Be transparent about any challenges or delays
Intellectual Property
Your Content
- • You retain ownership of all content, websites, and materials you provide
- • You grant us permission to access and analyze your materials solely for service delivery
- • We will not use your content for any other purpose without explicit permission
Our Work Product
- • Reports, recommendations, and analysis we create remain your property after full payment
- • We retain the right to use general insights and methodologies for future work
- • Any custom code or tools developed for you become your property upon full payment
General Methodologies
- • Our general accessibility frameworks and methodologies remain our intellectual property
- • You may not resell or redistribute our methodologies as a standalone product
- • You may implement our recommendations within your own organization
Limitations and Disclaimers
Service Scope
- • Our recommendations are based on current best practices and available information
- • We cannot guarantee specific business outcomes or conversion improvements
- • Legal compliance requirements may vary by jurisdiction and should be verified independently
Technical Limitations
- • Website analysis is based on publicly accessible pages and information you provide
- • Some technical limitations may prevent comprehensive analysis of certain systems
- • Third-party integrations or complex systems may require additional specialized expertise
Our Guarantee
We're confident in the value we provide
Accessibility Audits:
If you're not satisfied with our accessibility audit, we'll refund your payment
Consultation Services:
Full refund if you're not satisfied with your free initial session
Tool Development:
Refund available if proof of concept doesn't meet agreed specifications
Contact Information
Questions or Concerns
Email: info@glooper.ai
Address: Glooper, The Dairy, Seale Lane, Puttenham, Guildford, Surrey GU10 1HL
Service Requests
- • Initial consultations: Book via our website contact form
- • Service inquiries: Email with “Service Request” in subject line
- • Technical support: Email with “Support” in subject line
Our Commitment
Clarity: These terms are written to be understood, not to confuse
Fairness: Our terms protect both parties while enabling great work
Accessibility: Just like our services, our terms are designed to be accessible to everyone
Respect: We believe in treating clients with respect and expect the same in return
Good business relationships start with clear expectations. These terms ensure we can focus on what matters most: making digital experiences accessible for neurodivergent users.